Shipping policy

Thank you for shopping with TEAMJOY STELLAR HARMONY LLC. We are committed to preparing every consumer electronics order with care and delivering it to you accurately, in good working condition, and within a reasonable timeframe.

1. Order Processing Time

After your order confirmation reaches us, every item is verified, inspected, and securely packed within 1 to 7 business days, excluding weekends and national holidays. Our warehouse team follows a standard checklist to ensure the correct product and accessories are included before dispatch. During seasonal sales, promotional events, or unexpected spikes in incoming orders, preparation may take a little longer, and we will notify you by email if any notable delay arises. Orders received after daily cutoff, or over weekends and holidays, are queued and processed starting from the next working day.

2. Shipping Rates and Delivery Estimates

The shipping cost for your order is calculated automatically based on package weight, dimensions, and your delivery address, and the total is shown clearly at checkout before payment is submitted. Our standard shipping option carries an estimated delivery time of 15 business days from the date the parcel leaves our facility. All delivery windows are approximate and not guaranteed. Actual arrival may shift because of carrier workload, customs clearance procedures, severe weather, remote-area routing constraints, holiday backlogs, or other logistical events that are outside our direct control.

3. Shipment Confirmation and Order Tracking

Once your order is handed over to the carrier, you will receive a shipment confirmation email containing the tracking number and the carrier's name. Tracking information typically becomes visible and begins updating within 24 to 48 hours after dispatch; it is normal for the tracking page to show no movement during this window. After activation, you can follow the parcel's progress at any time by entering the tracking number on the carrier's official website. We recommend checking the page once a day rather than refreshing constantly, since scan events are recorded in batches at sorting centers along the route.

4. Incorrect Address Disclaimer

Customers are responsible for confirming that their shipping address is complete and accurate at checkout, including street number, apartment or unit details, city, state, and ZIP code. TEAMJOY STELLAR HARMONY LLC cannot be held responsible for parcels delivered to an address that the customer entered incorrectly, incompletely, or to an outdated location. If a package is returned to us because of an address error on the customer's side, additional reshipping fees will apply before the item can be sent out again. Once a parcel has been dispatched, we are unable to reroute it to a different address.

5. Lost or Damaged Packages

If your parcel does not arrive by the estimated delivery date, please contact our support team within 2 days of that expected date so we can open a tracer inquiry with the carrier. Should your order arrive with visible external damage, missing components, or a functional defect, please reach out to us within 24 hours of delivery and attach clear photographs of both the outer packaging and the product itself from multiple angles. Each claim is reviewed individually, and we will work with the carrier and you to reach a fair resolution as quickly as the situation allows.

6. Apparel Care and Usage Notice

Electronic devices should be operated, charged, cleaned, and stored according to the instructions supplied with each product. TEAMJOY STELLAR HARMONY LLC is not liable for damage caused by unauthorized disassembly or repair, exposure to liquids, extreme heat or cold, use of incompatible chargers or cables, accidental drops, impacts, or any other misuse beyond normal daily operation. We recommend keeping devices dry, away from direct sunlight, using only approved accessories, and following the manual to maintain safety, performance, and product lifespan over time.

7. International Shipping and Customs Notice

For orders shipped across international borders, import duties, customs taxes, brokerage fees, or other clearance charges may be imposed by the destination country's authorities. These amounts are collected locally and are the sole responsibility of the recipient; they are not included in the product price or the shipping cost displayed at checkout. Because the exact figure depends on local tariff regulations and the declared value of the package, we are unable to estimate it in advance. Customers are encouraged to contact their local customs office for more information before completing an international purchase.

8. Contact Information

If you have any questions or concerns regarding this Shipping Policy, please reach out to our customer support team using the details listed below. We aim to respond to every inquiry as promptly as possible during regular business hours and appreciate your patience while we look into your case. For the fastest resolution, please include your order number, product name, relevant tracking information, and any supporting photographs in your message so we can assist you efficiently without unnecessary back-and-forth.
Company Name: TEAMJOY STELLAR HARMONY LLC
Email: info@zenthavolt.com
Phone: +1 508-834-3088
Physical Address: 233 5th Ave, Clay City Kentucky 40312, United States